At Kugan Naturals, your satisfaction is important to us. Our products are handmade with care using natural ingredients. We understand that sometimes things don’t go as planned, so here’s our clear and honest return and refund policy.

🔸 1. Eligibility for Return

You can request a return under the following conditions:

  • The product is unopened, unused, and in its original packaging.

  • The return request is made within 7 days from the date of delivery.

  • You have a valid proof of purchase (Order ID, invoice, email confirmation).

Note: Due to the nature of personal care products, we cannot accept returns of used or opened products for hygiene reasons.

🔸 2. Non-Returnable Items

We do not accept returns for:

  • Opened or used products

  • Products damaged due to misuse or negligence

  • Free gifts, promotional items, or giveaways

  • Final sale, clearance, or discounted items

  • Custom combo packs or personalized orders

🔸 3. Damaged / Defective / Wrong Item Received

If you receive:

  • A damaged, leaking, or defective item

  • A product different from what you ordered

Please contact us within 48 hours of delivery with:

  • Clear photos of the product & packaging

  • Your Order ID and description of the issue

Once verified, we will offer:

  • Replacement, store credit, or full refund — depending on availability

🔸 4. Return Process

To initiate a return:

  1. Email us at support@kugannaturals.com

  2. Include your Order ID, reason for return, and photos if applicable

  3. Our team will verify your request within 1–2 business days

  4. If approved, you’ll receive return shipping instructions

Note: Return shipping costs (unless item is damaged/wrong) must be covered by the customer.

🔸 5. Refund Processing

  • Once we receive and inspect the returned product, we’ll notify you of approval/rejection.

  • Approved refunds are processed to the original payment method within 5–7 working days.

  • You’ll get a confirmation email once your refund is initiated.

Important:

  • Shipping charges (if any) are non-refundable.

  • COD handling fees (if used) are non-refundable.

🔸 6. Cancellations

Orders can be cancelled before they are shipped.

  • To cancel, email us ASAP with your Order ID.

  • Once shipped, the order can’t be cancelled — you may request a return after delivery (if eligible).

🔸 7. Exchanges

We do not offer direct product exchanges. If you wish to replace an item, please initiate a return (if eligible) and place a new order.

🔸 8. Contact Us

If you have any questions or need support regarding a refund/return:

📧 Email: support@kugannaturals.com
🌐 Website: https://kugannaturals.com

🔚 Notes

  • Kugan Naturals reserves the right to reject any return/refund request that does not meet our policy conditions.

  • We believe in fairness and transparency. Every genuine concern will be handled with care and respect.